Archive (Tag: processing access requests)
A good access request
You want some information from a government ministry, board, agency, Crown corporation, or from a city, town, village, rural municipality, university, school, library or health trustee. First, try the informal method, which is finding out who makes decisions regarding releasing information, maybe the director or a supervisor, and request by telephone the information you would... read more
Tips on Dealing with Multiple Requests from the Same Applicant
In the access to information world, there are some applicants that make many access requests to the same public body. The majority of time, the applicants are legitimately exercising their right to know. However, in the rare case, these access requests can become frivolous or vexatious. Regardless of the intentions of the applicant, the volume... read more
Using an Index to Clarify an Access Request and Reduce the Cost
The goal in the Privacy Office of Sun Country Health Region is to assist applicants with their information requests in a timely manner, and to provide a positive experience. Occasionally, this can be very challenging and costly, especially when the request includes a large number of records, or records from several sources. We now develop... read more