Archive (Tag: processing access requests)

January 15, 2015 - Melanie Coyle, Analyst

Tips on Dealing with Multiple Requests from the Same Applicant

In the access to information world, there are some applicants that make many access requests to the same public body. The majority of time, the applicants are legitimately exercising their right to know. However, in the rare case, these access requests can become frivolous or vexatious. Regardless of the intentions of the applicant, the volume... read more

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November 17, 2014 - Krista Bostock, Regional Director, Health Information Managment/Privacy Officer, Sun Country Health Region

Using an Index to Clarify an Access Request and Reduce the Cost

The goal in the Privacy Office of Sun Country Health Region is to assist applicants with their information requests in a timely manner, and to provide a positive experience. Occasionally, this can be very challenging and costly, especially when the request includes a large number of records, or records from several sources. We now develop... read more

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