Latest Blog Posts
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How to Complain (Effectively)
Before our office can investigate a privacy complaint, the concern needs to be raised in writing to the public body or health trustee that you believe breached your privacy. A thoughtfully crafted complaint makes it easier for the health trustee or public body to work with you to find a solution to your concerns. It... read more
What to do if you Receive a Privacy Breach Notification
Receiving notice that you are an affected individual in a privacy breach can be stressful, and you may be wondering what your options are. Here are some answers to common questions that our office receives when people find out that they may be impacted by a privacy breach. Why am I receiving this notice? Generally... read more
File Path Frustrations
Good records management assists in compliance with access and privacy obligations. It requires properly identifying and classifying records. For electronic records, files need a meaningful name and categorization. This all seems simple, but what if your system is working against this goal, and you cannot properly name your files? We encountered this issue after switching... read more
Knowledge can be a Gateway to Truth and Reconciliation
Today is Canada’s National Day for Truth and Reconciliation. Page 12 of Honouring the Truth, Reconciling for the Future: Summary of the Final Report of the Truth and Reconciliation Commission of Canada states, “Without truth, justice, and healing, there can be no genuine reconciliation. Reconciliation is not about “closing a sad chapter of Canada’s past,”... read more