Continuous Improvement

July 22, 2015 - Melanie Coyle, Analyst

If you’ve read some of our other blogs, you will know by now the IPC is always trying to improve our processes for all those involved.

We recently went through our second lean event since the new Commissioner came on board. We made a few changes to our procedures. Some of the changes only effect how we do things behind the scenes to make our lives easier. But we have made a few others that might impact you, so we thought we better share them with you.

Discretionary Exemptions

Most significantly, we have decided that the Commissioner will not consider any new discretionary exemptions after we have received the public body’s submission. We would like to encourage public bodies to identify all applicable exemptions when they issue the section 7 response to the applicant. However, we will give a little leeway if something is caught while preparing a submission in a review. We do ask that public bodies keep the applicant up-to-date if anything new is raised. As always, mandatory exemptions will be considered at any point.

The Record

In order to do a review, it is essential for our office to see a copy of the record at issue. However, this record is transitory for us. Once the review is complete and our report has been issued, we no longer have a need to keep the record. After all, in the review process, it is ultimately up to the public body to decide whether a record should be released or not. As such, our office will be deleting or shredding the record as soon as the final report is issued. So please don’t send us the only copy of the record!


Finally, we have made the decision that all reports will be posted on our website. We made this decision because all reports are public documents and they all have educational value.

We are working to update our resources to reflect these changes. If you have any questions about these changes, or our process in general, please give us a call.

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